Hey gorgeous,

Yeah, you read that right. I lost my biggest client.

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I know exactly where I was at that moment.

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I was behind my desk. Now, I’m sitting with my back to the wall, but back then I was facing that same wall.
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She called me. I don’t know if she asked via email if she could call me or if she just called me.

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She didn’t want to do it via email, which I very much appreciate, but when someone says they don’t want to work with you anymore, your brain kicks into overdrive.

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It wasn’t that I didn’t do a great job; she was going in another direction. So, there wasn’t much I could do about it, right?
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She wanted to grow, so she hired a coach, and with that coach, there was also a VA. So, she was going to take over my tasks.
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When we hung up the phone, I had to cry for a bit. She was my biggest client, and I was losing 25% of my revenue.

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But I wasn’t mad at her. It was just something that happened. Clients come and go.
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My contract has a month-long cancellation period, so during that month, I had to create a lot of SOPs.

Everything I did for her was in my head.
​Not the greatest thing to do as a VA. Because it gets crowded, hahaha.​
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I had to deal with that loss on my own. At the moment, I didn’t have a business coach or was part of a community.
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I wish I were because having the possibility to share this with people who also understand this would have been amazing. That’s one of the reasons I created the WolfPack Membership. So, you don’t have to deal with this alone.

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And you know what happened; before the month was up, I already had two new clients lined up that covered the loss.

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I’m a big believer that when something happens, you have space for new, exciting stuff.
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Love, Marit
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Ps. She came back btw. After 3 months, she found that my knowledge was irreplaceable. So, that says something about me and how important it is to deliver excellent service to a client.

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